Mixbook delivered low quality photo book

by Nicole
(Kansas City, MO)

Example of the low quality photobooks that Mixbook.com produces

I was initially very excited when I came across Mixbook.com due to the easy to use software and versatility they offer; however, when I received my order of photobooks I was extremely disappointed. The albums I created were of my wedding to give to all of our family members for Christmas, and I had used the HD high quality pictures from our photographer in the books. The books were printed of such low quality that our beautfiul, professsional pictures came out very grainy. Furthermore, after I spent hours reviewing and perfecting all of my layouts, many of them were altered in print and there was a random textbox that appeared on the cover of 2 of my books. I contacted them immediately upon receiving the books, and it took over a week of emails back and forth before they finally conceded to refunding my money. There is no phone number listed to contact them, and the only option is via email. If you are only looking for a photobook to have online to share, then this site might be okay for you; however, proceed with extreme caution before placing an order for a photobook from this company. I sent them several pictures of the grainy photos and they told me they did not see anything wrong with the pictures. Look at the above picture and judge for yourself!